Ronaldsons is committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received you should, in the first instance, address your query or complaint to the person dealing with your work. He or she will endeavour to resolve it for you. If your concern should remain unresolved, please raise it with the firm’s complaints manager, Sarah Denny, who will advise you of the complaints procedure. A copy of the complaints procedure is available on request.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you have the right to complain to the Legal Ombudsman at the conclusion of our complaints process. Details of the Legal Ombudsman can be found at www.legalombudsman.org.uk. Their postal address is: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
Alternative complaints bodies (such as Small Claims Mediation www.small-claims-mediation.co.uk ) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.