01603 621 113 mail@ronaldsons.com

Family Law, Conveyancing, Wills

Ronaldsons Family Law, Conveyancing, Wills and Probate Solicitors

Legal and Regulatory Information

  1. Ronaldsons and Ronaldsons Family Law are trading styles of Ronaldsons Family Law Ltd. Registered in England Company No: 9323018 Registered Office: 45 Dereham Road, Norwich, Norfolk, NR2 4HY. A list of the directors of the Company is available at our Registered Office.

    Authorised and regulated by the Solicitors Regulation Authority (SRA Number 620509). The Authority’s rules can be viewed here.

  2. Ronaldons Family Law is registered for VAT purposes-registration number 688 503 693

  3. Complaints
    Ronaldsons is committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received you should, in the first instance, address your query or complaint to the person dealing with your work. He or she will endeavour to resolve it for you. If your concern should remain unresolved, please raise it with the complaint’s manager, Sarah Denny, who will advise you of the complaints procedure. A copy of the complaints procedure is available on request.
    We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
    If you are not satisfied with our handling of your complaint you have the right to complain to the Legal Ombudsman at the conclusion of our complaints process. Details of the Legal Ombudsman can be found at www.legalombudsman.org.uk. Their postal address is: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

  4. Professional indemnity insurance
    Ronaldsons Family Law has professional indemnity insurance with Alpha Insurance and full contact details can be provided on request.

  5. Insurance mediation
    We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contacts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via a link on the Financial Conduct Authority website at http://www.fca.org.uk/

Privacy Policy

We are committed to protecting the privacy of visitors to our website. This policy explains how we use any personal information we collect from you, via our website:

Collecting information

You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information for example, you may complete an enquiry form. Any information provided will be held solely by this firm and will not be disclosed to any third party without your knowledge or consent.

Accessing your personal information

You have a right to request any information we hold about you, and to have any inaccuracies corrected. If you would like to do so, or if you have any other concerns about our policy, then please email us at mail@ronaldsons.com

Disclaimer

The terms of use govern your use of the Ronaldsons website (“our website”). We may amend these terms of use from time to time, and the revised version will be effective when displayed here.

  1. Our website and all of the material within it has been prepared with the aim of providing key information only and does not constitute legal advice in relation to any particular situation. Ronaldsons would be happy to advise on any specific legal matter or problem.

  2. We are happy to accept requests for further information and instructions by email, but you should note that the internet is not a secure medium, and any information sent through our website or via email may be intercepted and may not arrive safely at its ultimate decision.

  3. Our website relates only to the laws of England and Wales except where expressly stated otherwise, and these terms of use shall be governed by and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in respect of any disputes which may arise in relation to our website

If you have any queries about these terms of use then please email us at mail@ronaldsons.com

 

© 2015 Ronaldsons Family Law Ltd - Legal Information / Privacy / Disclaimer

45 Dereham Road, Norwich, Norfolk, NR2 4HY