Legal and Regulatory Information

1. Ronaldsons and Ronaldsons Family Law are trading styles of Ronaldsons Family Law Ltd. Registered in England Company No: 9323018 Registered Office: 45 Dereham Road, Norwich, Norfolk, NR2 4HY. A list of the directors of the Company is available at our Registered Office.Authorised and regulated by the Solicitors Regulation Authority (SRA Number 620509). The Authority’s rules can be viewed here.
2. Ronaldons Family Law is registered for VAT purposes-registration number 688 503 693
3. Complaints
   Ronaldsons is committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received you should, in the first instance, address your query or complaint to the person dealing with your work. He or she will endeavour to resolve it for you. If your concern should remain unresolved, please raise it with the complaint’s manager, Sarah Denny, who will advise you of the complaints procedure. A copy of the complaints procedure is available on request.
   We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
   If you are not satisfied with our handling of your complaint you have the right to complain to the Legal Ombudsman at the conclusion of our complaints process. Details of the Legal Ombudsman can be found at www.legalombudsman.org.uk. Their postal address is: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
4. Professional indemnity insurance
   Our professional indemnity insurance details can be provided on request.
5. Insurance mediation
   We are not authorised by the Financial Conduct Authority. However, we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contacts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via a link on the Financial Conduct Authority website at http://www.fca.org.uk/